Returns Automation Recognized for Aftermarket Technology Innovation
We are excited to announce that our Returns Automation product was recognized as one of five finalists for the 2024 MEMA Aftermarket Technology Innovation Award this fall!
This award was granted by MEMA, a leading aftermarket automotive association with over 120 years in the space. It “recognizes technology solution/service providers that introduce innovations that support, enhance and/or advance aftermarket business processes.”
After passing an initial application process, our team pitched to the MEMA Business Technology Council the benefits of Returns Automations. We highlighted how the solution improves returns process efficiency for aftermarket suppliers and their customers and brings the B2C returns experience to the B2B world.
The 2024 MEMA Innovation Award Finalists
After the pitch, we were honored to be selected as a finalist among some truly game-changing companies that serve the aftermarket automotive space:
- Repairify (Winner of the 2024 MEMA Innovation Award)
- JNPSoft Opticat
- Pivotree
- Tromml
What is Returns Automation?
Returns Automation is Elite EXTRA’s returns management software that simplifies and streamlines the product returns process. It does this through innovative features such as:
- Online returns dashboard for full returns visibility
- Automated return policy enforcement rules engine
- Online customer portal for returns self-service
- Enhanced returns chain of custody with barcode scanning, signatures and photos
- Simplified returns process for drivers via a mobile driver application
What Can Returns Automation Do For Distributors?
In a case study of Returns Automation’s early adopters, the solution was proven to have a profound effect on returns operations:
- $272,000 saved in annual returns
- 50% faster return credit turnaround time
- 60% reduction in lost returns costs
- 17% reduction in overall product returns
John Book, Parts Manager at Fuller Ford had this to say about his experiences with the solution:
“Returns Automation has made a positive impact on our returns process faster than I expected. No more cumbersome return write-ups for drivers, everyone knows the status of each return, and customers have every purchase at their fingertips. I was surprised how well rolling out the portal to our customers has gone with over 95% adoption so far.”
Interested in learning more about Returns Automation? Download our latest white papers for free!
Case Study: Early Adopters of Returns Automation
This in-depth case study analysis explores how Elite EXTRA Returns Automation has improved returns operations for numerous early adopters!
White Paper: The Reverse Logistics Hassle
Discover the challenges involved with last mile product returns and learn how you can solve the reverse logistics hassle.
Learn more about Returns Automation, today!
As you can see, there’s a lot of excitement going on around our Returns Automation product. Between the MEMA Innovation Award, successful case studies, and happy users—you don’t want to miss out. Reach out to us today to learn more about how Elite EXTRA can solve your product returns challenges!
