Manage Every Return in a Live Returns Dashboard

You can customize the returns dashboard to show the information about each return that is important for you and your team.

Some of this information includes:

• • Order data (invoice #, line item description, source/destination, sale price, etc.)
  • Return data (return type, reason, notes)
  • Status data (Return policy authorization, product verification, credit issuance)
  • Historical data (Date/time of status updates, returned date, etc.)

If you are a user of Elite EXTRA Routing & Dispatch and Elite EXTRA Returns Automation, the two solutions will be accessible seamlessly on a single web-view. Meaning, the returns dashboard will be added as an additional tab in your Elite EXTRA instance along with the other Routing & Dispatch features you use on a daily basis.

The integration between these two solutions gives you a variety of enhanced benefits, including:

• • Authorized returns will be automatically added to Routing & Dispatch as pickup orders to be dispatched to drivers
  • Drivers can enter return requests right from their mobile device that will be automatically added to the Returns Dashboard for tracking
  • Return history on the Returns Dashboard will include chain of custody/POD documentation, return dates/times, and other returns logistics data

Yes! Returns requested by your customers on the customer portal will be automatically added to the returns dashboard for tracking.

Also, as returns statuses are updated in the returns dashboard, these statuses will be updated live on the customer portal for your customers to follow along.

In the case where a customer calls in to request a return, you can easily enter this return manually within the returns dashboard. When adding a new return, you can search for previously delivered orders to auto-fill all of the order information—making entering a return extremely fast and easy.

With over 15 years of industry experience, we know how much of a hassle and a cost-driver product returns can be. However, we also know that returns are a necessary part of any delivery operation and are a huge factor in customer satisfaction and industry competition.

Because of this, we firmly believe that companies should invest in improving their reverse logistics processes and make the product returns process a positive customer experience. Here are the top benefits you can enjoy with Returns Automation:

• •  More efficient process = cost savings
  • Spend less time processing returns for items you didn’t sell
  • Less opportunity for products to get lost along the way
  • Improve customer experience with quicker turnaround time for returns credits
  • Less time handling returns = increased throughput from drivers

An early adopter of Returns Automation in the wholesale auto industry with annual sales of ~$13 million has forecasted returns savings of $75,000+ in just the first year of using the software. Along with this, we continually hear feedback from end customers about how much better the returns process has been since their suppliers have implemented Returns Automation. This is the type of positive impact we hope to make on the reverse logistics process and is why we passionately believe in this solution.