Offer Your Customers an Easy-to-Use Customer Portal

We made setting up customers in the customer portal as easy as possible. From Returns Automation, you can send your customers an email invitation to quickly setup a customer portal account along with detailed instructions on how to get started. Once your customer sets their login information, they will be setup with the customer portal and connected to your instance of Returns Automation and/or Routing & Dispatch.

Once you customer is setup with a customer portal account, order information, return requests, and updates are seamlessly sent back and forth between you and your customers.

For purchases, customers will receive ETA information, a page to track their delivery, and all order history along every step of your company’s delivery process.

For returns, customers will be notified of their return request’s status as the return is processed by your company, and can view the full history of all past returns.  

Yes! The customer portal not only connects to Returns Automation to handle return requests, but also connects with Elite EXTRA Routing & Dispatch to further enhance the communication between your company and your customers.

Through this integration, your customers will receive even more detailed information about their orders and returns throughout the logistics process. Also, orders that are created in the customer portal will be sent right to the Routing & Dispatch platform to be placed on a route and dispatched to a driver for delivery. 

Perhaps the biggest benefit of the customer portal to your returns process is the ability for customers to request returns directly from previously delivered orders. This solves the issues of customers attempting to return ineligible items, sending unauthorized returns back with your drivers, and being confused by the return requesting process.

In the customer portal, customers can view their past orders and submit returns for past orders that meet your returns policy. The order’s details will be pre-filled automatically, and the customer simply has to give the number of items to return and the return reason. Then, the return request will be sent to your company’s return dashboard (as part of Returns Automation) for review and processing.

With over 15 years of industry experience, we know how much of a hassle and a cost-driver product returns can be. However, we also know that returns are a necessary part of any delivery operation and are a huge factor in customer satisfaction and industry competition.

Because of this, we firmly believe that companies should invest in improving their reverse logistics processes and make the product returns process a positive customer experience. Here are the top benefits you can enjoy with Returns Automation:

• •  More efficient process = cost savings
  • Spend less time processing returns for items you didn’t sell
  • Less opportunity for products to get lost along the way
  • Improve customer experience with quicker turnaround time for returns credits
  • Less time handling returns = increased throughput from drivers

An early adopter of Returns Automation in the wholesale auto industry with annual sales of ~$13 million has forecasted returns savings of $75,000+ in just the first year of using the software. Along with this, we continually hear feedback from end customers about how much better the returns process has been since their suppliers have implemented Returns Automation. This is the type of positive impact we hope to make on the reverse logistics process and is why we passionately believe in this solution.