Returns Automation

Returns Management Software

Simplify and automate the last mile reverse logistics process with Elite EXTRA’s returns management software

What can you expect from Elite EXTRA Returns Automation?

Elite EXTRA has been streamlining logistics operations for 325,000+ users since 2008

Returns trackability

Electronic submission and chain of custody means the days of carbon copy return slips are history

Process efficiency

Reduce the costs of returns and speed up the pickup, validation and credit issuing process

Happier customers

No more goods lost in transit or delays in getting credits issued  turn an operational weakness into a strength

Liberty Collision Center logo

Just what the name details: ‘Elite’ — I’ve been managing parts for over 10 years and I must say this is a game changer–no longer have to make phone/email contacts for returns, ETA’s, Etc.. Everything is at your finger tips. A click away from not only processing, but knowing the where and when. Parts through this set up has made my job much easier…

Steve Jones | Parts Manager, Liberty Collision Center

“Overall EXTRA has greatly improved our service to our existing customers and allowed us to expand and maintain a growing customer base while offering the same great service Undercar Plus is known for.”

Ruben Dekhbachyan | UnderCar Plus

“Elite EXTRA’s solutions are truly innovative, and their ability to integrate into business processes in multiple business verticals results in true business value. Innovative products and innovative applications of these products: that is Elite EXTRA.”

Stephen Sigg | General Motors

End-to-end returns management

Make your product returns process just as efficient as product delivery


Automated returns validation

Customer facing dashboard

Customer return requests

Secure chain of custody

Return policy enforcement

Integrated returns portal

Advanced rules engine

Automated pickup requests

Returns self-service


And much more!

Tired of an inefficient reverse logistics process?

So, how does it work?

A simplified product returns processfor you and your customers


Receive customer return requests from your eCommerce site or from Elite EXTRA’s customer-facing web portal within the Returns Automation dashboard

Delivery network integrated third party fleets


Set up the Returns Automation rules engine to match your return policy, so the solution can automatically authorize or deny returns as they are requested. Or, manually authorize or deny requests


Send pickup orders automatically to the Elite EXTRA Routing & Dispatch solution or to third party fleets within the Elite EXTRA Delivery Network through streamlined integrations

Returned product being verified and customer notified mockup


Ensure that the product was returned accurately and in resellable condition before updating the Returns Dashboard and notifying your customer of the status of their return through the customer portal


Once the condition of the product is verified, update your inventory and make it ready for resale


Manage the status of all of your product returns through one central returns dashboard—providing easy access for staff needing to know return statuses and updating customers with return statuses and credits

Interested in learning more?

A fully integrated last mile ecosystem

Further empower your operations with these featured integrations:

Routing & Dispatch
Delivery Network

Let's talk logistics

Have questions or want to learn more? Contact our team today to discover how Elite EXTRA can streamline your proof of delivery in  logistics. Fill out the form or contact us from the email or phone number below to start a conversation.

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Call us: 1.888.484.8729 

We look forward to working with you!


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