Maintain a Strong, Digital Returns Chain of Custody

From our EXTRA Driver mobile app (provided free with our Routing & Dispatch product), drivers can collect digital signatures, photos, voice memos, and can also scan product barcodes to ensure they have the right return.

Throughout the returns process, every step, status and touch-point is recorded with timestamps and names within you Elite EXTRA Returns Automation site.

If you are a user of Elite EXTRA Routing & Dispatch as well as Returns Automation, a seamless integration between the two products allows drivers to collect this documentation with ease from our mobile driver application.

If you are not a user of Elite EXTRA Routing & Dispatch, return status history will still be recorded within the returns dashboard. 

All documentation and returns chain of custody data is digitally attached to the corresponding order and is stored within your Returns Automation site. Our advanced searching and filtering features allow you to find and review any returns that have historically been managed in the system.

Yes! This mobile POD and chain of custody feature set comes standard with Elite EXTRA’s Routing & Dispatch product, and can be used for deliveries if you are a user of that product. Through the seamless integration between Routing & Dispatch and Returns Automation, you can collect and store mobile POD and chain of custody documentation for both deliveries and returns with ease.

With over 15 years of industry experience, we know how much of a hassle and a cost-driver product returns can be. However, we also know that returns are a necessary part of any delivery operation and are a huge factor in customer satisfaction and industry competition.

Because of this, we firmly believe that companies should invest in improving their reverse logistics processes and make the product returns process a positive customer experience. Here are the top benefits you can enjoy with Returns Automation:

• •  More efficient process = cost savings
  • Spend less time processing returns for items you didn’t sell
  • Less opportunity for products to get lost along the way
  • Improve customer experience with quicker turnaround time for returns credits
  • Less time handling returns = increased throughput from drivers

An early adopter of Returns Automation in the wholesale auto industry with annual sales of ~$13 million has forecasted returns savings of $75,000+ in just the first year of using the software. Along with this, we continually hear feedback from end customers about how much better the returns process has been since their suppliers have implemented Returns Automation. This is the type of positive impact we hope to make on the reverse logistics process and is why we passionately believe in this solution.