Completely Automate Your Return Policy Enforcement

There are a variety of business rules that you can setup to ensure Returns Automation automatically enforces your return policy.

Some of these rules include:

• • Automatically accepting returns within a range of $ values and requiring manual review or rejecting outside of that range
  • Automatically authorizing, rejecting or triggering manual review based on how many days ago the product was originally ordered
  • Setting preferred, priority customers whose returns are always authorized
  • Setting risky customers whose return requests will always require manual review
  • Differing rules based on the type of return (warranty, damaged, core, etc.)
  • Assess customer return rates and set thresholds to determine return eligibility if exceeded

The automation engine can be customized to fit your return policy requirements, so there shouldn’t be any mistakes made. However, you can review every return request within the Returns Automation returns dashboard to ensure everything is working as expected. If you need to manually override a return request status that was set by the automation engine, you can do this easily from the returns dashboard screen.

Every return request (whether in progress, completed, or denied) can be reviewed and adjusted within the Returns Automation returns dashboard screen. Here, you can see the status of every return and review the return’s history to see if a return was automatically authorized or denied by the automation engine.

Customers will see the statuses of their return requests update in real-time on their customer portal, but will not know if the status was manually or automatically generated. Additional details can be provided to the customer about their return as needed through the Returns Dashboard.

With over 15 years of industry experience, we know how much of a hassle and a cost-driver product returns can be. However, we also know that returns are a necessary part of any delivery operation and are a huge factor in customer satisfaction and industry competition.

Because of this, we firmly believe that companies should invest in improving their reverse logistics processes and make the product returns process a positive customer experience. Here are the top benefits you can enjoy with Returns Automation:

• •  More efficient process = cost savings
  • Spend less time processing returns for items you didn’t sell
  • Less opportunity for products to get lost along the way
  • Improve customer experience with quicker turnaround time for returns credits
  • Less time handling returns = increased throughput from drivers

An early adopter of Returns Automation in the wholesale auto industry with annual sales of ~$13 million has forecasted returns savings of $75,000+ in just the first year of using the software. Along with this, we continually hear feedback from end customers about how much better the returns process has been since their suppliers have implemented Returns Automation. This is the type of positive impact we hope to make on the reverse logistics process and is why we passionately believe in this solution.