In the age of e-commerce marketplaces, delivery is crucial. Customers want their packages as soon as possible and at the lowest possible prices. Online shoppers have gradually come to demand same day courier services, and retailers are taking up the challenge. Research shows that 65% of consumers are willing to pay more for same day delivery services but only about 51% of retailers offer same day delivery services.
Benefits of Same Day Delivery Service
Same day courier services have proven beneficial for retailers, and here are some reasons why your company should consider it:
Higher Level of Customer Satisfaction
Customers enjoy ease when shopping and dealing with shipping and delivery services. Same day courier services ensure that the customer’s wait time is significantly reduced, making pick-up and returns more efficient. A streamlined customer experience raises their level of satisfaction.
Increases Conversion Rates
With customer expectations at an all-time high, it is challenging to impress. Same day deliveries are a great way to draw customers and encourage loyalty. As such, customers are more willing to make repeat purchases in the future and even recommend you to others.
Lower Inventory Cost
Same day delivery service allows retailers and companies to store less inventory. Since stock moves quickly, it allows for extra order volume. This, in effect, decreases expenditure and simplifies your charges.
Raises Your Margins
With more clients seeking same day courier service, they are willing to pay the price. The convenience of same day courier services will increase your profit margins while increasing sales.
How To Offer Same Day Delivery Service
Here are some tips on how best to implement same day courier services.
Batch Orders Together
Batching orders helps you consolidate and pick up items at once for multiple orders. For instance, it is cost-effective to pick up and deliver ten orders at once instead of one at a time. This is more efficient and cuts down on transport costs.
Create New Order Alerts
Set alerts that notify you when an order is ready to be collected and delivered. Depending on the software and platform you are using, this can be done using a mobile app that shows notifications and email alerts.
Adequately Train Your Staff
Same day courier service is marred by complexities, and you need proactive employees. All your employees need to understand your courier management system and the steps involved in the same day delivery program. This will improve the efficiency and effectiveness of the service.
Establish Cut-Off Times
It is possible to offer same day courier service all day but to guarantee it, there must be cut-off times. For instance, you can only fulfill same day orders before 4 pm within a given locale. Cut-off times need to be clearly marked as part of your shipping policy.
Use Courier Management Software
Courier management software such as Elite EXTRA’s Courier Management software helps optimize delivery operations in a cost-controlled and timely manner. Some benefits of such software include:
- Routing automation
- Scheduling dispatch
- Tracking deliveries keeps you more accountable
- Courier operations optimization, thereby saving time
- Increases deliveries
- Real-time GPS tracking
Explore Same Day Courier Service Solutions
Same day delivery is here to stay; therefore, getting a foothold on your inventory management and courier connections is crucial. With Elite EXTRA courier management software, you can maintain a competitive edge and improve performance. Contact us today and let us customize your courier operations together.