The “Final Mile” is defined as the final step in the shipping process, the last leg of a product’s journey from the manufacturer to the customer’s doorstep, whether the doorstep is someone’s home or another business. The “Final Mile” could refer to a few city blocks or many miles in rural areas.
It is also the most expensive and time-consuming leg of the journey, accounting for upwards of 53% of the total costs of the delivery, according to Business Insider Intelligence.
And now, with customers expecting “free shipping,” retailers and logistics providers are shouldering that cost. As such, many are looking for technology to lower their costs and drive process improvements.
How can retailers satisfy customer expectations with advanced dispatch technology? It starts with integration, route optimization, visibility, and communication every step of the way. While artificial intelligence is not truly in use yet, retailers do expect a deep level of sophistication built into the technology. For retailers trying to win in the last mile race, partnering with innovative providers for home delivery and last-mile logistics can add choices while avoiding the challenges of building their own systems or expanding service with traditional networks. The bottom line is: consumers want what they want - when they want it. The maturation of e-commerce has ushered in an era of personalization at scale and growing customer demand for convenient, flexible shopping experiences. Next-day and same-day delivery sit at the center, but customers are ultimately focused on choosing the right fulfillment option for each and every order.
But it isn’t all about costs. It is also about meeting the customer’s expectations. They expect fast order fulfillment, and retailers are working hard to not only expedite deliveries but to get them when and where the customer wants. They also want visibility to see where their orders are in the stages of transit. Imagine being able to let your customers know when to get the car on the lift because the parts they ordered for it are only 5 minutes away.
Keep your customers’ informed with automatic email and text alerts. When the driver leaves for the route, email and text notifications will be sent to your customers with their order information and the driver’s estimated time of arrival. Your customers can then follow along utilizing a tracking link as the driver arrives at their location.
Your drivers, equipped with the EXTRA driver mobile application, can gather electronic signatures or take photos at the point of delivery or service. All signatures and photos are automatically uploaded to the web where they are attached to a proof of delivery or service document in EXTRA. Those documents can then be set to automatically email to your customers or your team.
No matter if you’re delivering a product, a service, a work order, or anything in between, Elite EXTRA’s advanced dispatch management software can streamline your delivery and service operations! If you would like to learn more about EXTRA dispatching solutions, please contact the Elite EXTRA Sales Team at firstname.lastname@example.org, 1-888-484-8729 ext 1, or take a look at our website by navigating to eliteeextra.com.