Largely because of the coronavirus pandemic, the 2020 holiday season saw a 32% growth in online spending over the 2019 season, totaling $188.2 billion. The increase in online sales also means an increase in online returns, estimated to be as much as 30% for some types of merchandise.
Returns are costly in any eCommerce operation, especially in the last mile. This white paper looks into the many challenges related to reverse logistics, and what opportunities there are for companies to improve.
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