The last decade has witnessed a significant shift in the retail sector as most players have moved their stores to eCommerce channels. As the world changes, going online is one way of keeping your business relevant. With time, eCommerce is becoming flooded, and enterprises have devised different survival mechanisms.
One way that your business can remain competitive is by offering last-mile delivery services. In a recent survey, 66% of Americans noted that they prefer online companies that provide prompt delivery, probably within an hour. Furthermore, 27% of shoppers have canceled their orders if there is no same-day delivery option. In this context, eCommerce delivery is a major factor that cannot be overlooked.
Changing customer demand and shopping habits call for firms to rethink their delivery strategies. Unlike in the past, most customers are now expecting businesses to offer fast and reliable delivery.
Typically, delivering goods to your customers gives your business the following benefits:
The last mile delivery faces numerous problems. The common ones include:
These challenges should not scare you. If you are thinking of eCommerce delivery, you are likely to start by utilizing external drivers through external delivery services. On such an occasion, you may need to get advanced dispatching software.
This software gives you numerous advantages, such as:
Most of the problems encountered in eCommerce delivery emanate from a lack of real-time delivery tracking and delivery route planning. Most companies cannot also prioritize, schedule, and auto-allocate their deliveries. But Elite EXTRA addresses all these issues.
With our advanced and intuitive web application, you can comfortably ingest orders, optimize routes, and dispatch goods to external delivery services or drivers. You can also communicate with drivers in real-time and use our interactive map to monitor their route progress.
Our Elite EXTRA advanced dispatch management software helps you streamline your delivery services in the following ways:
You can easily build routes based on your customer's traffic, time windows, preferences, and proximity.
Once you have selected a group of orders, our software builds routes that allow deliveries within the shortest time possible. The application can also audit various drivers' locations and find the best one to complete a particular order.
Through automatic text and email alerts, you can keep your customers' informed about the progress of their orders.
The application optimizes the routes, making sure that your deliveries are never late.
The application offers a wide range of reports that you can use to inform your decisions.
You can easily scan invoice barcodes to optimize routes, ensure that drives have the right product or services, and double-check if delivery is made to the right place.
It allows you to plan your drivers' days and weeks to prevent conflicts.
Elite EXTRA can generate routes that occur daily, weekly, or monthly, saving you time.
Unlike our competitors, our cutting-edge technology distinguishes us. Elite EXTRA is unique for the following reasons: