In today’s transport and logistics industry, customers have become accustomed to instant gratification. About 25% of buyers will willingly pay significant premiums to get same-day delivery services. Many companies are, therefore, striving to close the gap between the first mile and last-mile delivery.
Through advanced dispatching software, the transport and logistics industry can finally achieve same-day delivery. One feature included in the new technology that enhances customer satisfaction is Proof of Delivery. Using this handy tool, companies get the leverage they need to compete in the cutthroat industry.
Proof of Delivery — What is It?
Proof of Delivery, commonly known as POD, serves as an acknowledgment of completed delivery. The POD feature is right in the Driver App and lets companies track the progress of all deliveries. Note that the company gets notification and proof that a particular delivery was successful.
Using the POD feature, transport and logistics companies can identify any problems before they turn into major liabilities. Understand that many companies are adopting the use of this feature because it makes the delivery process seamless and hassle-free.
Proof of Delivery Document
The POD document will include the signature or photo of the recipient. To complete the task, the driver must ask the customer to take a photo or sign on the app to act as Proof of Delivery. The driver simply needs to ask the customer to sign on the app using their finger.
Note that the app also lets the driver take a photo of the recipient/location or the item. Having photographic proof of delivery enhances customer satisfaction. Understand that the driver is, therefore, obligated to deliver the products in mint condition.
Finally, the driver is required to scan the item using the Barcode. Using this feature, drivers can verify that they delivered the right product to the customer. It is a measure that comes in handy when you need to double-check the delivery.
Why Do You Need POD?
PODs can save your business a lot of time while preventing friction with your customers. Drivers can take signatures and photos quickly through the mobile app. Because the attachments will sync within your dashboard, operations in your company can run smoothly. Your team will always have documented proof of delivery.
Using this feature, it becomes quite simple to handle last-mile logistics. You will, therefore, keep your operations team, drivers, and customers satisfied. Reducing friction between customers and drivers builds your reputation and markets your services.
Finally, drivers can send POD documents to the customers themselves. Doing this will make the customer feel appreciated, thus gaining your business more trust. Note that a satisfied customer will help promote your business to friends and family. Making them feel like they are part of the family is the first step towards building brand loyalty.
Conclusion
POD helps with driver accountability, eliminates unnecessary paperwork, and reduces friction between consumers and companies. Using the Elite EXTRA Advanced Dispatching Software, you can make delivery operations seamless. The Mobile app includes lots of great features that help optimize delivery to guarantee first and last-mile delivery. Ensure you contact us today to find out how our advanced dispatching software can transform your business.
Sources
https://www.groovehq.com/customer-service-statistics
