Photo Proof of Delivery: Concerns and Best Practices

by | Sep 23, 2020 | Blog, Routing & Dispatch

Photo Proof of Delivery: Concerns and Best Practices

As contact-free deliveries become commonplace, many companies are using photographs of the package as their proof of delivery documents to eliminate the need for a signature. Taking a photo to show the location and state in which a package is delivered helps to provide peace of mind to the recipient. They get confirmation that the package is received in good condition, without contact. The company doing the delivery also has proof of where a package was delivered to help provide better customer service. 

But are there privacy concerns regarding the use of photos for this purpose? If the photos are not kept secure, it is possible that they could be used for nefarious purposes. Photographs with too much identifying information could be used to locate a specific person. Additionally, there are laws regarding the right to privacy, and these photographs are usually taken on private property. 

Photo Taking 

So what should be done to limit the concerns about privacy and security when using photos as proof of delivery?

It is important for companies that are using photos to train their delivery drivers to take photos appropriately. Photos should focus on the condition of the package, with some features that help the recipient to know exactly where the package was left. However, they should avoid taking photos that include address information, or anything that could directly identify the person or company receiving the package. This would include the address label or even the house number of a residence. 

Any company that is serious about protecting its customers should have the option for the customer to opt-out of photo-capture if they so choose. Privacy statements should be clear and available for any package recipient to view. 

Photograph Security

The company that is taking the photos should ensure that they are kept secure. For example, drivers who use Elite EXTRA can take photos, but they are removed from the app upon successful upload to the servers. Links to the photos expire after a configured amount of time so the photos are not available to the general public. Additionally, Elite EXTRA users can delete any or all stored photographs upon request. These practices help to provide security and peace of mind to Elite EXTRA users and their customers. These kinds of security offerings should be available in any tool that utilizes photos as proof of delivery documents. 

Using photographs is a new method of doing business that brings up a whole new set of concerns. However, with a little training and good security measures, they can be used to the greater benefit of the company and the recipient. 

Mallorie Barabas

Mallorie Barabas


Mallorie is the Marketing Strategist at Elite EXTRA; if you ask her about her job, she will immediately tell you to follow @EliteEXTRA on LinkedIn (that is your cue;) When she isn't at the office, you can catch her teaching aerial yoga, swimming, or just generally enjoying the outdoors.

Subscribe to our newsletter!

Explore our solutions:

Routing & Dispatch

Delivery Network

Returns Automation

Want more industry insights? Check out some more of our recent site content!

Let's talk logistics

Have questions or want to learn more? Contact our team today to discover how Elite EXTRA can streamline your last mile logistics. Fill out the form or contact us from the email or phone number below to start a conversation.

Email Us:

Call us: 1.888.484.8729 

We look forward to working with you!


Please fill out the form:

Stay informed!

Sign up for our newsletter and follow our socials to receive relevant industry insights and updates about our solutions!