Kyle Johnson Discusses Streamlining Reverse Logistics Operations

by | Aug 26, 2020 | Videos, Webinar Highlights

Last mile deliveries started with consumer demand, and that demand has gotten even greater as the rise of e-commerce and brick and mortar retail deliveries have grown through this pandemic. New technologies grew through COVID-19, too, and are expected to grow beyond it. A team of five industry leaders with decades of experience have come together to discuss how businesses can capitalize on these new technologies to save time, reduce operational costs, provide safety options, enhance the customer experience, and thrive through COVID-19 and beyond.

In this clip, Founder Kyle Johnson discusses the returns process: What happens to inventory that has been delivered, but is no longer needed, damaged, or just not what was ordered? Kyle, an industry veteran with over 20 years of experience in automotive parts, has developed a new returns solution that will streamline the way inventory can be returned.

Kyle will share how can help:

  • Increase the efficiency of your drivers
  • Stay on top of returns
  • Build strong working relationships with your customers
  • Review returns from all of your customers in one easy to access location
  • Become the dealership shops want to work with
  • Drive repeat business based on top-notch service

This clip focuses on a new application that takes on the pain point of the returns process. For a full chain of ownership discussion that spans from sales, to warehouse, to delivery, to hardware and returns, see the full hour-plus clip that will provide tips and technology you can use for your business. Click here to view the full webinar!

Colton Ward

Colton Ward


Colton Ward is our Strategic Marketing Coordinator at Elite EXTRA. Unofficially, he also likes to call himself the company's "Marketing Video Producer" so he can claim the title: "MVP". On a typical work day, you can find him coordinating product and brand marketing efforts, working on Elite EXTRA's next video, or building out the company's website. When not at work, he enjoys boating and skiing his way around Wisconsin's beautiful lakes!

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