Nowadays, patience is not the most important value. We find that there is now constant growth in demand for last mile as well as same day delivery. It means last mile delivery is a top priority for e-commerce.
Experienced buyers are waiting for clearness at all the delivery stages. People aim at being engaged and aware of where the ordered goods are, who delivers them, and when they can finally be picked up. To cut the long story short, the vast majority is sure that e-commerce must provide a flexible delivery system. Today, people want to trust the brands and hope that the latest strive to meet the client’s demands.
Below, you can see a list of the essential tip to please your customers and make sure they get their ordered item in time both during their first purchase and consistently thereafter:
- Give your client possibility to choose;
- Automatic delivery date notifications;
- Professional customer support;
- Optimize transport schedule with new orders;
- Develop new ways of delivery proof.
The term “Last Mile Delivery”
The term refers to the final phase of the supply chain. To be precise, the final mile is the path each item undergoes from a transport hub to the person that has actually bought that item. This path usually ends at the home or work address and is supposed to be finished in the shortest time.
Comprehensive logistics application
Any shipping agent who deals with hundreds and thousands of packages in one day needs technology that will automate the procedure and build manageable, fair distribution for all participants. To achieve it, choose a good logistics application able to save the company’s money as well as enhance last mile efficiency. Latest software for delivery management elaborate a wide range of indicators, including final destinations, road congestion, driver skills, etc, which is essential to computerize and upgrade the system in general.
The software will provide the drivers with the automated, advantageous way, which speeds up the final mile and saves costs. You will also be able to manage all the orders from a single interface and easily communicate all the necessary data to your drivers. Administrators can track when the goods leave a transport hub. The information is constantly updated monitoring the drivers’ performance, miles traveled, and idle time. Moreover, the software keeps the clients informed and instantly sends them updates, allowing them to follow the status of the ordered item.
Thus, the main advantages for the shipper include:
- complete control;
- over the delivery process;
- real-time monitoring and control;
- autoroute, building the optimal route;
- BI analytics, collection of data on the quality of delivery;
- own rating system.
For the client, the software guarantees:
- full participation in the order management;
- simple choice of time and day of the delivery;
- online monitoring of courier movement;
- one-click payment;
- direct contact with courier and seller;
- participation in the driver rating and reviews on the quality of delivery.
Conclusion
To find the golden mean between quality and profitability, responsible managers consider reorganization of the last mile delivery. Simply choose the software convenient for you. It gives you the possibility to adapt to the developing retail environment. In addition, we recommend paying special attention to the after-sales customer support since it also greatly impacts how people perceive your brand.
Every business owner in the e-commerce industry is trying to turn buyers into loyal customers. And for that, e-commerce businesses need to deliver on the promises they make to their customers. But how can you achieve this?
The answer to this burning question lies in getting the “last mile” right.
