Dispatching Operations in Today’s Delivery Environment

by | Feb 4, 2022 | Blog, Industry Insights

Dispatching Operations: Today

Making deliveries is not a new concept and has been going on for a long, long time. While these processes have become better and better over the years, there is still room for improvement. Dispatching operations has improved today in the form of faster, more efficient delivery, more transparency, and more security in the delivery process. Having the option of dispatching drivers to your customers is even more important in today’s world. Where Covid-19 has us staying inside as much as we can, having the option of contactless delivery has become nearly a necessity. But, how can we improve dispatching drivers? There are a number of trends that can help you, no matter where you are, to improve your dispatching operations.

ETA Alerts – Estimated time of arrival, ETA, is a great way to keep customers informed and confident that their product or technician is on the way. They will be less likely to call to ask what’s going on and overall keep them in the know and satisfied.

Real Time Driver Tracking – When dispatching drivers, it is extremely helpful to know exactly where your drivers are. Having the visibility of driver positions is crucial information when, say, you have a pick up that comes in and all your drivers are out. Who should pick it up? With a glance, you can immediately see who is the best candidate to swing by for that pickup.

Contactless POD – Covid-19 has required dispatching drivers to deliver products to change in many ways. One such way is some do not want to sign a mobile device or paper for a delivery. Being able to prove it was delivered is still important as it can protect us and the customer if something happens. In this case, pictures come in handy for providing a contactless, safe way for proof of delivery documents to be created.

Optimized Routes – The fastest route is typically the best. But it’s not always straightforward. Say we absolutely need to get to one customer first, then find the best route from there to our other five customers. That may be more difficult. Having a computer do all the heavy lifting in this area can save you time and money.

Implementation is easier said than done. But, implementing trends for dispatching drivers does not have to be difficult. In fact, it’s rather easy. We at Elite EXTRA have worked with thousands of people dispatching drivers. From our knowledge and their combined experience, we have created a solution that can implement all of these trends for you, and more.

Elite EXTRA is an advanced, yet easy to use software for dispatching drivers in your fleet. Getting set up with our system is easy and gives you instant access to the tools you need to succeed in dispatching drivers.

Not Convinced?

To read testimonials from our customers, click here. To learn more about Elite EXTRA’s streamlined and automated delivery solutions, go to eliteextra.com, or contact our Sales Team at 1-888-484-8729 or sales@eliteextra.com.

Colton Ward

Colton Ward


Colton Ward is our Strategic Marketing Coordinator at Elite EXTRA. Unofficially, he also likes to call himself the company's "Marketing Video Producer" so he can claim the title: "MVP". On a typical work day, you can find him coordinating product and brand marketing efforts, working on Elite EXTRA's next video, or building out the company's website. When not at work, he enjoys boating and skiing his way around Wisconsin's beautiful lakes!

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