If you are connected to the logistics industry in any way, you can’t ignore the fact that customer expectations are changing. After the eCommerce boom, establishments such as Amazon quickly started to meet the delivery needs of their customers. Such companies have, therefore, set a high standard when it comes to areas such as same-day deliveries, first-attempt deliveries, and express deliveries.
Savvy businesses need to adopt robust delivery software to keep up with the numerous delivery types. A modern delivery management software will help your business meet the different customer expectations while staying profitable.
However, choosing the right software can be somewhat challenging. Especially when you consider the many options available in the market. Luckily, this article will help you understand four essential things to consider when picking the right delivery software for your business.
Did you know that all deliveries have different requirements? Every shipment will have a distinctive delivery time and price. It is vital to find a delivery system that is customizable to suit your business and delivery needs.
A customizable delivery software also allows for rapid scalability during peak seasons. When working in the logistics industry, you will quickly realize that there is always a demand spike during the festive seasons.
2. Integration with POS/ERP
Software platforms and programs such as Point-of-Sales (POS) and Enterprise Resource Planning (ERP) to better manage business transactions and automate office functions. Most establishments will have an already installed and running POS and ERP system.
It would help if you considered investing in a delivery software that features POS/ERP integration. Doing this will ensure that your logistics business increases output while cutting costs. You will also find it simple to manage the day-to-day delivery operations.
3. Return on Investment
Although delivery systems can help optimize routes to help cut costs, you have to consider the initial investment. If you are a small and medium business enterprise, you have to weigh the cost of the delivery system against the amount of return.
You don’t want to spend a fortune on a delivery system with small returns. Start by thinking about the number of deliveries your company makes every day, week, and month. You can then clearly establish the investment that your business can channel towards purchasing a delivery system.
4. Training and Support
Different delivery systems come with unique functionalities and tweaks. It is vital to consider whether your workers will get proper training and support when using the new delivery software. Doing this will ensure that you fully utilize the delivery software.
Note that these delivery systems are quite technical and new in the market. Your employees will, therefore, have a hard time operating the system without proper training and support. Always pick a delivery management software company that offers around-the-clock support.
5. SaaS/Cloud-based Versatility
SaaS/Cloud-based delivery software operates on either the public cloud or private cloud. These systems are, therefore, an operating cost rather than a capital cost. You will find it easy to integrate and update the delivery software.
It is also worth mentioning that SaaS/Cloud-based delivery software helps fix critical concerns such as security, flexibility, and scalability. On-premise delivery software will cost your company a fortune in the long run.
Are you looking for the right delivery system for your logistics business? Elite EXTRA is an advanced dispatch software that will help you streamline your delivery operations. Ensure you contact us today to start making timely deliveries that meet your customer demands.