EXTRA’s dispatch software was designed as a dispatch management efficiency tool by auto parts distributors and for auto parts distributors. That vision drives us in our quest, by asking, “what can we build in EXTRA that will help you manage your deliveries better?” Support from major buyer groups pushes us to answer that question every day.
Elite EXTRA’s advanced and intuitive web application can be accessed anywhere through an internet connection and a web browser. Integrated directly with your ordering platform, EXTRA continually ingests orders, automatically optimizes routes, and allows you to easily dispatch to your drivers or Delivery Network in your area. After dispatching, your drivers will receive all pertinent order information in EXTRA’s free mobile application where they can collect signatures, photos, and enter notes at the point of delivery or service. Communicate with your drivers in real-time while tracking their route progress on an interactive map in EXTRA’s web application.
Features You Can Use
Here are a few key features that can be used in heavy parts deliveries (see our Features page for additional features):
Optimized Route Sequencing
Optimized routes are the first step in ensuring efficiency in your delivery or service operations. By utilizing EXTRA’s optimization engine, your routes will be built according to customer time windows, traffic, proximity, customer preferences, and much more. Optimization happens in seconds, allowing you to get your drivers on the road as quickly and efficiently as possible.
Auto-Route allows you to select a group of orders and automatically optimize routes for a specific number of drivers or vehicles. Or, select a group of orders and allow the system to build routes that fulfill your time windows with the least amount of drivers. Select any order and Auto-Suggest will run a full audit of all your drivers’ locations to find the best driver to complete that order.
For your routes that occur daily, weekly, or even monthly, allow EXTRA’s dispatch software to automatically generate those routes according to the schedule you set. Additionally, set up your delivery or service zones in EXTRA to have the system build routes automatically throughout the day – saving time for your dispatchers.
Real-time GPS tracking
Full visibility of your drivers and routes is the key to making informed decisions on the fly. See your drivers’ locations, speed, and route ETA’s on a live map in EXTRA’s dispatch software. Easily change routes on the fly, which are pushed out to the driver’s devices. Additionally, communicate with the driver in real-time with the built-in EXTRA messaging tool.
Signature capture and photo capture
Your drivers, equipped with the EXTRA driver mobile application, can gather electronic signatures or take photos at the point of delivery or service. All signatures and photos are automatically uploaded to the web where they are attached to a proof of delivery or service document in EXTRA. Those documents can then be set to automatically email to your customers or your team.
Email and text ETA alerts
Keep your customers’ informed with automatic email and text alerts. When the driver leaves for the route, email and text notifications will be sent to your customers with their order information and the driver’s estimated time of arrival. Your customers can then follow along utilizing a tracking link as the driver arrives at their location.
Informed decision-making is powered by information. With EXTRA’s 80+ reports, you will be able to access the information that you need at any time. Additionally, set up auto-reports to send to your email automatically whenever you need them.
Integration with leading order management systems brings Elite EXTRA’s complete dispatch management system to parts’ distributors. We’re pleased that the industry leaders in the heavy duty space are all integration partners.
C&M Auto Parts had been exploring and carefully scrutinizing EXTRA for 2 years prior implementing the system in March of 2014. It was the best decision we could’ve made. Not only did EXTRA cut expenses in payroll and fuel, it actually generated more revenue with customer satisfaction. Customers are impressed with our ability to give real-time data of their orders whereas the competitor has to guess. They also enjoy the capabilities of seeing their own orders online. EXTRA’s Team was, and still is, a well knowledgeable staff. They are receptive to our needs and also open to suggestions from us to create a very robust system. They take our dreams and make them into reality!
-Onur Guneren General Manager C&M Auto Parts
No matter if you’re delivering a product, a service, a work order, or anything in between, Elite EXTRA’s advanced dispatch management software can streamline your delivery and service operations!