First Hand Experiences with Elite EXRA’s Returns Management Software
Elite EXTRA’s Returns Automation software is revolutionizing returns operations across a number of last-mile industries. But, rather than just hearing this from us, we instead sat down with one of our power users, Sadler Power Train, to share their Returns Automation testimonial.
Suffice to say, they were happy to share their enthusiasm for how powerful the solution really is.
In this Returns Automation testimonial, we asked:
- What did you returns operations look like before Returns Automation
- How have your returns operations changed after Returns Automation
- How has the solution improved your customers’ returns experience
- Where do you see return on investment in Returns Automation
Testimonial Highlights
Tanner Unkel summarized his thoughts about Returns Automation perfectly when he said:
“It makes my job 100% easier. It cuts time in half.”
Along with this quote, here are a few of the highlights of what the Sadler Power Train team had to say:
- What did you returns operations look like before Returns Automation
- Lack of returns visibility
- Manual, paper-tracked processes
- Losing products
- Difficulty planning return pickups into delivery routes
- Picking up products that weren’t originally sold by their company
- How have your returns operations changed after Returns Automation
- Ability to track returns through the entire process
- Easier planning of pickup times for returns
- Simplified organization of all product returns
- Improved accountability for returns products
- How has the solution improved your customers’ returns experience
- Full visibility of returns in process for customers
- No longer needing to manage the paper returns ticket process
- Easier customer communication
- Where do you see return on investment in Returns Automation
- Time saved on managing returns
- Competitive advantage of an improved customer experience
- Time saved for delivery drivers handling returns
- Enhanced trackability and accountability in returns processes
Who is Sadler Power Train?
Sadler Power Train is a Cedar Rapids, IA, based distributor of light, medium and heavy duty truck parts. The company has been a long time user of the Elite EXTRA Routing & Dispatch product but just recently added on Returns Automation in June of 2024 to improve their returns operations.
From the Sadler team, we interviewed:
- Eric Hentges – VP & CFO
- Tanner Unkel – Returns & Warehouse Assistant
- Jake Ressler – Route Coordinator
- Matt Poelter – Sales Manager
We also interviewed one of the company’s key customers:
- Kelly Simpson – Office & Parts Manager, All Roads Truck & Trailer Repair
We are extremely grateful for the Sadler Power Train team for welcoming us at their Cedar Rapids HQ and taking the time to share their Returns Automation testimonial. They are a great group, and we hope to continue working with them to improve their logistics operations moving forward!
Get Started Today!
We hope you enjoy this Returns Automation testimonial video and we’re excited to talk with you to see how your company can see similar outcomes of Sadler Power Train. Reach out to us, and we’ll kick off the conversation!
