6 Ways to Provide Fantastic Delivery Experiences

by | May 24, 2022 | Blog, Industry Insights

6 Ways to Provide Fantastic Delivery Experiences

According to Statista, about 70% of customers are willing to pay more for faster and more convenient deliveries, while 57% demand same-day delivery. Modern customers expect an on-demand delivery experience even though delivery efficiency is the top challenge for most last-mile delivery companies.

So, what can your business do to solve this challenge?

Generating new leads and retaining customers in this modern era is evasive. It would be best to offer a proper delivery experience to stay on top of the stiff competition. We’ll tell you how your business can provide an excellent delivery experience, regardless of the size or industry. Read on!

How to Improve the Delivery Experience

Advanced technology enables customers to get what they need faster, boosting their expectations by delivering quality, speed, and convenience. Here are six essential tips for improving your customer delivery experience and streamlining your processes for your team and customers.

1. Automate What You Can

In the on-demand delivery space, time is money. The services are highly valued and should not be carried out using manual processes. Automation frees up your staff and offers an excellent customer experience simultaneously. Technology allows you to automate customer notifications to plan their time better and increase your service convenience.

2. Add Special Touches

Delight your customers to boost their loyalty to your brand. Whether it’s a simple handwritten card, a gift, or a discount, it helps to personalize your delivery to demonstrate you care and understand your customer needs. Happy customers act as brand ambassadors and will help in generating more leads.

3. Capture First-Hand Feedback

Capturing your driver’s and service ratings is essential to give valuable insights into what customers think about your delivery experience. You can then improve on them and enhance the customer’s personal experience.

With Elite EXTRA, you will use reliable delivery management software to view each customer experience and integrate it with your delivery experience.

4. Enable Customer Tracking and Communications

Effective delivery management software should enable you to send and receive notifications to customers. You’ll have better delivery flow from when it leaves the warehouse until it arrives at the customer’s doorstep. Customers want to know their order’s whereabouts with the estimated delivery date.

5. Provide Digital Proof of Delivery

Proof of delivery (POD) refers to documentation verifying that your delivery reached the customer. It covers the driver if packages go missing and prevents fraudulent claims. It also shows professionalism and ensures drivers work effectively.

6. Enable Driver Communications

Delivery management software allows you to communicate with drivers in real-time. You can optimize their delivery with the best routes to ensure they reach their destination easily.

With Elite EXTRA, all your teams have access to all the delivery information. They can communicate through a secure private chat form, streamlining your delivery process.

Partner with Elite EXTRA

Using the right software and technology is invaluable to boost your overall delivery services and fulfillment strategy. Our company offers real-time communication, tracking, route optimization, third-party delivery networks, and many other factors contributing to a better experience. Get in touch with our team today to learn more about our services.

Resources:

https://www.statista.com/statistics/817130/major-services-logistics-customers-demand-for-in-last-mile-delivery/

https://www.forbes.com/sites/johnrampton/2015/12/16/how-to-deliver-an-amazing-customer-experience/?sh=657955a84af9

Ben Halverson

Ben Halverson

Author

Ben is the Marketing Director at Elite EXTRA. Over the past 15 years, Ben has experienced an array of business jobs, tasks and experience. One of his guilty passions is buying and selling businesses. In his free time, Ben enjoys spending time on the lake, in a hockey arena or gym and playing golf.

Subscribe to our newsletter!

Explore our solutions:

Routing & Dispatch

Delivery Network

Returns Automation

Want more industry insights? Check out some more of our recent site content!

Let's talk logistics

Have questions or want to learn more? Contact our team today to discover how Elite EXTRA can streamline your proof of delivery in  logistics. Fill out the form or contact us from the email or phone number below to start a conversation.

Email Us: sales@eliteextra.com

Call us: 1.888.484.8729 

We look forward to working with you!

 

Please fill out the form:

(Fields marked with * are required)

Stay informed!

Sign up for our newsletter and follow our socials to receive relevant industry insights and updates about our solutions!