Modern shoppers have high expectations for last mile delivery tracking for their online orders. The customers want to know when their package will arrive, the conditions, and if they can communicate with the seller at all times. It gives them peace and a sense of control over their day. For this reason, delivery teams are working on various ways to offer last mile delivery tracking as it benefits both the business and its customers.
What Is Last Mile Delivery Tracking?
Last mile delivery tracking involves offering real-time updates to the customer on their package at the final leg of the delivery journey. The delivery process can be lengthy, with multiple stages before ending at the customer’s doorstep.
The last mile is the distance a package has to cover after leaving a distribution center and going through the processes of delivery. Usually, the final delivery stage should take a day or two at the maximum to exceed the modern customers’ demands. Investing in reliable dispatch software such as Elite EXTRA should help you track your last mile effectively.
Benefits Last Mile Delivery Tracking
Let’s go over some of the top advantages of using last mile delivery tracking in your business:
1. Order Flexibility
Humans naturally want things to go as expected, but this is not always the case. You may need to change plans when a recipient suddenly changes the pickup location or wants your delivery team to leave their package at a secure location. These changes are possible when you have a delivery package tracker.
2. Enhanced Order Management
Let’s face it, disruption and delays in the supply chain are bound to happen. They can occur for many reasons, but the important thing is communicating in real-time with the customer. A last-mile delivery tracking solution can give you that. You can inform your customers beforehand so they are not left waiting at the door for past customers.
3. Reduced Load on Customer Agents
When you allow your customer to have real-time access to track their delivery, they have no reason to call customer support asking about their package. Your customer support desk will have time to work on other business-critical processes requiring urgency. It will streamline your organization without compromising your customer experience.
4. Boosts Customer Engagement
With a reliable last-mile tracking delivery solution, your customer has end-to-end visibility of the status of their orders. This significantly boosts your delivery transparency and positively impacts your customers’ trust and loyalty. The advanced platforms allow customers to chat with the delivery agents and coordinate better deliveries. Improved customer engagement will also ensure retention.
5. Increases Profitability
Today, customers, especially millennials, mostly purchase products on the go. Therefore, they are mostly available at a particular time. Last-mile delivery tracking will allow you to change locations quickly and appropriately. This will make the delivery process flexible to balloon your customer satisfaction.
Make the Last Mile the Best Mile with Elite EXTRA!
You can start enjoying these benefits by integrating last mile delivery tracking into your delivery processes. It allows your customers unprecedented transparency about their packages and dramatically improves your customer experience. So what are you waiting for! Contact us at Elite EXTRA today to get started with our reliable dispatch software.
References:
- https://www.forbes.com/sites/bernardmarr/2019/11/25/the-top-10-technology-trends-in-retail-how-tech-will-transform-shopping-in-2020/
- https://www.businessinsider.com/last-mile-delivery-shipping-explained
- https://www.eliteextra.com
