5 Key Benefits of Last Mile Delivery Tracking

by | May 20, 2022 | Blog, Routing & Dispatch

5 key benefits of last mile delivery tracking

Modern shoppers have high expectations for last mile delivery tracking for their online orders. The customers want to know when their package will arrive, the conditions, and if they can communicate with the seller at all times. It gives them peace and a sense of control over their day. For this reason, delivery teams are working on various ways to offer last mile delivery tracking as it benefits both the business and its customers.

What Is Last Mile Delivery Tracking?

Last mile delivery tracking involves offering real-time updates to the customer on their package at the final leg of the delivery journey. The delivery process can be lengthy, with multiple stages before ending at the customer’s doorstep.

The last mile is the distance a package has to cover after leaving a distribution center and going through the processes of delivery. Usually, the final delivery stage should take a day or two at the maximum to exceed the modern customers’ demands. Investing in reliable dispatch software such as Elite EXTRA should help you track your last mile effectively.

Benefits Last Mile Delivery Tracking

Let’s go over some of the top advantages of using last mile delivery tracking in your business:

1. Order Flexibility

Humans naturally want things to go as expected, but this is not always the case. You may need to change plans when a recipient suddenly changes the pickup location or wants your delivery team to leave their package at a secure location. These changes are possible when you have a delivery package tracker.

2. Enhanced Order Management

Let’s face it, disruption and delays in the supply chain are bound to happen. They can occur for many reasons, but the important thing is communicating in real-time with the customer. A last-mile delivery tracking solution can give you that. You can inform your customers beforehand so they are not left waiting at the door for past customers.

3. Reduced Load on Customer Agents

When you allow your customer to have real-time access to track their delivery, they have no reason to call customer support asking about their package. Your customer support desk will have time to work on other business-critical processes requiring urgency. It will streamline your organization without compromising your customer experience.

4. Boosts Customer Engagement

With a reliable last-mile tracking delivery solution, your customer has end-to-end visibility of the status of their orders. This significantly boosts your delivery transparency and positively impacts your customers’ trust and loyalty. The advanced platforms allow customers to chat with the delivery agents and coordinate better deliveries. Improved customer engagement will also ensure retention.

5. Increases Profitability

Today, customers, especially millennials, mostly purchase products on the go. Therefore, they are mostly available at a particular time. Last-mile delivery tracking will allow you to change locations quickly and appropriately. This will make the delivery process flexible to balloon your customer satisfaction.

Make the Last Mile the Best Mile with Elite EXTRA!

You can start enjoying these benefits by integrating last mile delivery tracking into your delivery processes. It allows your customers unprecedented transparency about their packages and dramatically improves your customer experience. So what are you waiting for! Contact us at Elite EXTRA today to get started with our reliable dispatch software.

  • https://www.forbes.com/sites/bernardmarr/2019/11/25/the-top-10-technology-trends-in-retail-how-tech-will-transform-shopping-in-2020/
  • https://www.businessinsider.com/last-mile-delivery-shipping-explained
  • https://www.eliteextra.com
Colton Ward

Colton Ward


Colton Ward is our Strategic Marketing Coordinator at Elite EXTRA. Unofficially, he also likes to call himself the company's "Marketing Video Producer" so he can claim the title: "MVP". On a typical work day, you can find him coordinating product and brand marketing efforts, working on Elite EXTRA's next video, or building out the company's website. When not at work, he enjoys boating and skiing his way around Wisconsin's beautiful lakes!

Subscribe to our newsletter!

Explore our solutions:

Routing & Dispatch

Delivery Network

Returns Automation

Want more industry insights? Check out some more of our recent site content!

Let's talk logistics

Have questions or want to learn more? Contact our team today to discover how Elite EXTRA can streamline your last mile logistics. Fill out the form or contact us from the email or phone number below to start a conversation.

Email Us: sales@eliteextra.com

Call us: 1.888.484.8729 

We look forward to working with you!


Please fill out the form:

Stay informed!

Sign up for our newsletter and follow our socials to receive relevant industry insights and updates about our solutions!