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5 Innovative Measures That Reduce The Wasted Delivery Attempt Headache

Last-mile delivery companies face many difficulties, key among them being the inability to get the customer's address. There are numerous variations to this, such as an inaccessible block of flats, unreachable customers, and difficulty finding a suitable parking slot. At times, the error stems from an inaccurate recording of the customer's address.

If the first attempt is unsuccessful, added costs arise because of customer notification and rescheduling shipment at a future date. Even worse is the retailer's situation who ends up with a dissatisfied customer. The seller must repair their image by engaging the customer in dialogue. It also slashes their profit margins.

A well-executed last-mile delivery results in happy customers. Both the delivery company and the retailer benefit from high ratings. Customer loyalty and purchase order size increase with a willingness to pay higher delivery charges.

The High Cost of Shipping Errors

According to a 2018 survey on shopping and shipping habits, an unsuccessful first attempt at delivery can lose 31% of a retailer's customers. On the other hand, fast delivery brands have a 55% chance of beating the competition. Shipping errors increase shipping costs, which slash already tight profit margins.

Today's customers expect efficient delivery with no delays. Completing a last-mile delivery at the first attempt helps reduce personnel, storage, and multiple delivery costs. Experience has proven that a delivery company's follow-on cost incurs for the second shipment increases three-fold.

Measures To Reduce Wasted Delivery Attempts

Summary

Getting the customer's address right, choosing a convenient delivery date, and tracking shipments reduce wasted deliveries. Investment in technology and dispatch personnel on constant alert are other aspects that help. Once a delivery company gets it right, subsequent processes are easy.

Elite EXTRA is a full service logistics software suite. Learn more about how Elite EXTRA can reduce time and delays during the delivery process.

Resources:
https://www.voxware.com/press-releases/how_retailers_handle_returns_influences_consumer_buying_habits/
https://www.capgemini.com/wp-content/uploads/2019/01/Report-Digital-%E2%80%93-Last-Mile-Delivery-Challenge1.pdf


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