If there’s one thing we know about dealing with customer returns, it’s that they can be a time (and money) intensive hassle for any logistics operation. This is why we built our returns management software, Returns Automation, to be as user-friendly and configurable as possible—no matter the use-case. This means that that no matter how your operation handles returns, the Returns Automation is built to handle it
Returns Automation Use Cases
To highlight this point, we performed a case study with 5 separate organizations that use Returns Automation in different ways to best fit their operation. Here are the use cases that this case study covers:
- Staff, customer, and driver initiated returns
- Return requests can be submitted by staff in the Returns Dashboard, by customers in the Customer Portal, or by drivers in the EXTRA driver mobile application.
- Customer portal initiated returns
- Customers are setup with their very own Customer Portal to submit returns requests, view return statuses, and review past returns.
- Driver-initiated returns
- Drivers can submit returns right at the customer’s location from the EXTRA Driver mobile application.
- Return merchant authorization (RMA) workflow
- Return requests are pre-approved over the phone before being entered into the Returns Dashboard for tracking and management.
- Returns Automation standalone
- Returns Automation is implemented—standalone from Routing & Dispatch—and customers enter return requests in the Customer Portal which are managed in the Returns Dashboard.
Each of these use cases show how the Returns Automation solution can be configured to fit the needs of any logistics operation—rather than operations needing to change to fit the solution. No matter how you do returns, Returns Automation can help it easier.
Case Study Participants
Thank you to the participants in this case study that shared their experiences in using Returns Automation with their returns workflow:
- Mike Teeman, Assistant Parts Manager | Larry H. Miller Ford Mesa
- Justin Lee, Operations Manager | Young Wholesale Parts
- Anthony Ereth-Hood, Parts Manager | Carlisle Air Automotive
- Ernie Earle, Parts Director | Wolfington Body Company
- Dave Rhoads, Parts Manager | Fred Beans Ford of Boyertown
Though each of these case studies were based around workflows in the automotive parts industry, Returns Automation works well no matter what you deliver!
Get Started with Returns Automation Today
After reading these case studies, do you want to learn more about how Returns Automation can fit your returns use case? Request a demo with our team and we’d be happy to see how our solution can work for your operations!
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