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In a service operation, customer experience is everything. Customers expect a seamless experience with your service starting from the moment they request it, all the way through to its completion.
To help ensure an end-to-end enjoyable customer experience, Elite EXTRA’s advanced dispatch software handles the logistics for you. Never miss a service time window with Elite EXTRA’s time window optimization function, and provide customers with real-time visibility of their service tech’s status with text and email ETA alerts. Allow Elite EXTRA to handle the logistics so you can focus on providing the best service possible for your customers.
Fulfilling time windows for your deliveries or services is essential to keep your customers happy. In EXTRA, routes are optimized according to your time windows - ensuring that you are never late for a delivery or service appointment.
Customer expectations in your delivery operations are unpredictable. This is why Elite EXTRA’s cloud-based technology handles any changes that you make in real-time so that any route updates are communicated instantly to all relevant parties. This allows for routes to be adjusted on the fly so you can maximize the efficiency and customer satisfaction of your delivery operations.
Keep your customers’ informed with automatic email and text alerts. When the driver leaves for the route, email and text notifications will be sent to your customers with their order information and the driver’s estimated time of arrival. Your customers can then follow along utilizing a tracking link as the driver arrives at their location.
Your drivers, equipped with the EXTRA driver mobile application, can gather electronic signatures or take photos at the point of delivery or service. All signatures and photos are automatically uploaded to the web where they are attached to a proof of delivery or service document in EXTRA. Those documents can then be set to automatically email to your customers or your team.
Communication is key in any last mile operation. Through built in messaging in the driver application, your managers, dispatchers, and customer service representatives can easily message the driver which is read aloud on their device. The drivers, while stopped, can respond to the team at home base. Additionally, managers and dispatchers can easily message each other within the dispatch screen for constant communication.
Auto-Route allows you to select a group of orders and automatically optimize routes for a specific number of drivers or vehicles. Or, select a group of orders and allow the system to build routes that fulfill your time windows with the least amount of drivers. Select any order and Auto-Suggest will run a full audit of all your drivers’ locations to find the best driver to complete that order.
Store and track service tech certifications within Elite EXTRA to ensure that jobs are not assigned to personnel that lacks the qualifications to complete them. Dispatchers will be alerted when they are trying to dispatch a job to personnel that does not have the required certifications, and the task can then be resigned to a properly qualified technician.
Elite EXTRA has partnered with some of the top ERP, POS, inventory, and eCommerce platforms in a number of industries to make integrating your order data into the system a breeze! Due to Elite EXTRA’s cloud-based software and dedicated team, the solution is capable of integrating with any platform your business relies on.
Let's Talk Logistics
Contact our team today to discover how Elite EXTRA can streamline your logistics operations. Fill out the form or contact us from the email or phone number below to start a conversation.
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