Delight Your Customers With Real-Time Customer Notifications

A feature of Elite EXTRA Routing & Dispatch

Keep your customers informed throughout the entire delivery or service process with real-time text/email ETA alerts and a live tracking page

Image of an ETA email customer notification on a desktop and an ETA text on a mobile phone


Customize your customer notifications to send the messages that you want, when you want them sent


Automatically send text and/or email ETA alerts to your customers so they are kept in the know throughout the fulfillment process


Along with ETA notifications, send your customers a customized tracking page where they can view live updates

Keep your customers informed every step of the way

With real-time customer notifications, your customers can enjoy ETA texts and emails throughout their order’s journey

 Customer Notifications Benefits

A feature of Routing & Dispatch

Well-informed, happier customers

Customized ETA notifications


Enhanced operational visibility

Image of a package tracking page with delivery statuses

Routing & Dispatch

Last Mile Logistics Software

Optimized route planning

Real-time driver tracking

Customer ETA notifications

Want to offer your customers real-time ETA notifications?

Every feature you'll ever need

We use our 25+ years of industry experience to craft a comprehensive feature set


Optimized route planning

Automated routing & dispatching

Real-time GPS tracking

Customer ETA notifications

Photo & signature capture

EXTRA Driver mobile app

Route scheduling

Robust reporting suite

24/7 customer support


And much more!

Let's customize a logistics solution for your operations together

Frequently asked questions

Have questions about offering your customers ETA notifications with Routing & Dispatch?

Routing & Dispatch route planner mockup screen on laptop
What type of notifications can I send to my customers?
  • You can have customer ETA notifications automatically send via email and/or text. See the below question/answer to learn when you can have these notifications send along a route!
When can I have these notifications send?

Through Routing & Dispatch customer notifications can be automatically sent at a variety of points along a route’s journey. Here are a few of the most popular route points to send notifications:

    • When a route has been scheduled
    • When the route has started (Providing an ETA)
    • When the driver is en route to the customer’s location
    • When the driver is “x” minutes away
    • When the driver has arrived
    • When a delivery is completed (Providing POD documentation)
What type of customizations can I make to my customer notifications?

You can completely customize the message and the look and feel of your customer notifications to fit you company’s branding. You can add images, links, and dynamic data fields (such as invoice #, customer name, etc. that change dynamically based on the order the notifications is ent for).

Important information like live ETA’s, proof of delivery documentation/photos, and a link to the tracking page can also be added to any notification.


What type of information can my customers see on the tracking page?

Every route/order will come with a tracking page (available to you and your customers) that is unique to that route/order’s status updates. On this page, your customers can see:

    • The order’s status (received, preparing, on the way, complete)
    • The driver’s live-updating ETA
    • The order’s details (item numbers, descriptions, etc.)
    • Your company information
    • A map to view the driver’s location while they are en route to their location
    • And more!
Can my customers opt into/out of receiving these notifications?

Yes. Customers can opt out of receiving these notifications from the notifications themselves, or you can opt customers in/out of these notifications within the Routing & Dispatch platform.

Have other questions you want answered? Talk with our team or request a live demo to learn more!

Let's talk logistics

Have questions or want to learn more? Contact our team today to discover how Elite EXTRA can streamline your last mile logistics. Fill out the form or contact us from the email or phone number below to start a conversation.

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Call us: 1.888.484.8729 

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