Delight Your Customers With Real-Time Customer Notifications

• You can have customer ETA notifications automatically send via email and/or text. See the below question/answer to learn when you can have these notifications send along a route!

Through Routing & Dispatch customer notifications can be automatically sent at a variety of points along a route’s journey. Here are a few of the most popular route points to send notifications:

• • When a route has been scheduled
  • When the route has started (Providing an ETA)
  • When the driver is en route to the customer’s location
  • When the driver is “x” minutes away
  • When the driver has arrived
  • When a delivery is completed (Providing POD documentation)

You can completely customize the message and the look and feel of your customer notifications to fit you company’s branding. You can add images, links, and dynamic data fields (such as invoice #, customer name, etc. that change dynamically based on the order the notifications is ent for).

Important information like live ETA’s, proof of delivery documentation/photos, and a link to the tracking page can also be added to any notification.

Every route/order will come with a tracking page (available to you and your customers) that is unique to that route/order’s status updates. On this page, your customers can see:

• • The order’s status (received, preparing, on the way, complete)
  • The driver’s live-updating ETA
  • The order’s details (item numbers, descriptions, etc.)
  • Your company information
  • A map to view the driver’s location while they are en route to their location
  • And more!

Yes. Customers can opt out of receiving these notifications from the notifications themselves, or you can opt customers in/out of these notifications within the Routing & Dispatch platform.