Returns Automation
Returns Management Software
Simplify and automate the last mile reverse logistics process with Elite EXTRA’s returns management software
What can you expect from Elite EXTRA Returns Automation
Elite EXTRA has been streamlining logistics operations for 325,000+ users since 2008
Returns trackability
Electronic submission and chain of custody means the days of carbon copy return slips are history
Process efficiency
Reduce the costs of returns and speed up the pickup, validation and credit issuing process
Happier customers
No more goods lost in transit or delays in getting credits issued– turn an operational weakness into a strength
“Returns Automation has made a positive impact on our returns process faster than I expected. No more cumbersome return write-ups for drivers, everyone knows the status of each return, and customers have every purchase at their fingertips. I was surprised how well rolling out the portal to our customers has gone with over 95% adoption so far.”
John Book | Parts Manager, Fuller Ford
“Just what the name details: ‘Elite’ — I’ve been managing parts for over 10 years and I must say this is a game changer–no longer have to make phone/email contacts for returns, ETA’s, Etc.. Everything is at your finger tips. A click away from not only processing, but knowing the where and when. Parts through this set up has made my job much easier…”
Steve Jones | Parts Manager, Liberty Collision Center
“The returns option for customers has been a great addition to the software. Now customers have the ability to request a return and follow the process to get their refund. It is another way to connect us with the customers. Love the new features.“
Butch Lemen | Parts Director, Larry H. Miller Ford Mesa
End-to-end returns management
Make your product returns process just as efficient as product delivery
Automated returns validation
Customer-facing portal
Customer return requests
Secure chain of custody
Return policy enforcement
Integrated returns portal
Advanced rules engine
Automated pickup requests
Returns self-service
And much more!
Tired of an inefficient reverse logistics process?
So, how does it work?
A simplified product returns process—for you and your customers
Request
Receive customer return requests from your eCommerce site or from Elite EXTRA’s customer-facing web portal within the Returns Automation dashboard
Authorize
Set up the Returns Automation rules engine to match your return policy, so the solution can automatically authorize or deny returns as they are requested. Or, manually authorize or deny requests
Authorize
Set up the Returns Automation rules engine to match your return policy, so the solution can automatically authorize or deny returns as they are requested. Or, manually authorize or deny requests
Pickup
Send pickup orders automatically to the Elite EXTRA Routing & Dispatch solution or to third party fleets within the Elite EXTRA Delivery Network through streamlined integrations
Verify
Ensure that the product was returned accurately and in resellable condition before updating the Returns Dashboard and notifying your customer of the status of their return through the customer portal
Verify
Ensure that the product was returned accurately and in resellable condition before updating the Returns Dashboard and notifying your customer of the status of their return through the customer portal
Restock
Once the condition of the product is verified, update your inventory and make it ready for resale
Manage
Manage the status of all of your product returns through one central returns dashboard—providing easy access for staff needing to know return statuses and updating customers with return statuses and credits
Manage
Manage the status of all of your product returns through one central returns dashboard—providing easy access for staff needing to know return statuses and updating customers with return statuses and credits
Interested in learning more?
A fully integrated last mile ecosystem
Further empower your operations with these featured integrations:
Routing & Dispatch
Send pickup orders automatically to Elite EXTRA’s Routing & Dispatch solution to be dispatched to your fleet as soon as the pickup is verified in Returns Automation.
Delivery Network
Skip using your fleet altogether and send pickup orders to a third party fleet integrated through Elite EXTRA’s Delivery Network.
Let's talk logistics
Have questions or want to learn more? Contact our team today to discover how Elite EXTRA can streamline your last mile logistics. Fill out the form or contact us from the email or phone number below to start a conversation.
Email Us: sales@eliteextra.com
Call us: 1.888.484.8729
We look forward to working with you!
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