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Fast, reliable delivery to the home has become a necessity for retailers looking to stay competitive in their industry. Customer expectations have skyrocketed due to Amazon’s 2-day and same-day shipping, and now retailers of all sizes must streamline their delivery offerings to keep up.
Elite EXTRA’s advanced dispatch software is fully customizable to any retail delivery workflow to ensure a perfect home-delivery experience for retail customers. Ensure efficient routes every time with Elite EXTRA’s auto-route feature; where the system will automatically handle placing eCommerce orders into optimal routes. Then, seamlessly dispatch these routes to integrated crowdsourced fleets, couriers, or in-house fleets to deliver directly to the home.
All along the way, retail customers will be kept informed about the status of their deliveries with real-time updating ETA’s and a tracking link to follow along as the delivery driver is on their way to their home.
Select any route, order, or delivery and see the external delivery services that are available in your area. Visibility of each options’ cost and delivery time allows you to make an informed decision to get your delivery completed as quickly and cost effectively as possible. Easily select the preferred external delivery option, and see them at your door in minutes to complete your delivery!
Auto-Route allows you to select a group of orders and automatically optimize routes for a specific number of drivers or vehicles. Or, select a group of orders and allow the system to build routes that fulfill your time windows with the least amount of drivers. Select any order and Auto-Suggest will run a full audit of all your drivers’ locations to find the best driver to complete that order.
Keep your customers’ informed with automatic email and text alerts. When the driver leaves for the route, email and text notifications will be sent to your customers with their order information and the driver’s estimated time of arrival. Your customers can then follow along utilizing a tracking link as the driver arrives at their location.
Your drivers, equipped with the EXTRA driver mobile application, can gather electronic signatures or take photos at the point of delivery or service. All signatures and photos are automatically uploaded to the web where they are attached to a proof of delivery or service document in EXTRA. Those documents can then be set to automatically email to your customers or your team.
Communication is key in any last mile operation. Through built in messaging in the driver application, your managers, dispatchers, and customer service representatives can easily message the driver which is read aloud on their device. The drivers, while stopped, can respond to the team at home base. Additionally, managers and dispatchers can easily message each other within the dispatch screen for constant communication.
Optimized routes are the first step in ensuring efficiency in your delivery or service operations. By utilizing EXTRA’s optimization engine, your routes will be built according to customer time windows, traffic, proximity, customer preferences, and much more. Optimization happens in seconds, allowing you to get your drivers on the road as quickly and efficiently as possible.
In the hectic world of the last mile, each customer wants different proof of delivery information to be collected by the driver. With custom driver templates, you can easily set a process for each customer which can include collecting signatures, photos, checklist questionnaires, ID Scanning, and more! After delivery, your customers will be able to view all proof of delivery information that was collected by the driver.
Elite EXTRA has partnered with some of the top ERP, POS, inventory, and eCommerce platforms in a number of industries to make integrating your order data into the system a breeze! Due to Elite EXTRA’s cloud-based software and dedicated team, the solution is capable of integrating with any platform your business relies on. Some well known eCommerce platforms that Elite EXTRA integrates with are Shopify, WooCommerce, and WHI.
Let's Talk Logistics
Contact our team today to discover how Elite EXTRA can streamline your logistics operations. Fill out the form or contact us from the email or phone number below to start a conversation.
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