Notifications to Order Sources

by | Aug 24, 2022 | Tips & Tricks

How it Works:

  • Email and text notification messages are now configurable to send to both the source and destination of an order.
    • This means customers awaiting both pickups and deliveries can be alerted.
  • Notifications to the order sources can send at the following times:
    • Predispatch notifications
    • At route start
    • When the driver is “X” minutes away   
    • When the ETA has changed by “X” minutes
    • When the customer is the next stop on the route
  • A backend setting needs to be adjusted in order to send notifications to the order sources. Please contact Elite EXTRA support for setup at (888) 484-8729, opt 3 or at support@eliteextra.com.  

Benefits:

Users who offer pickup services now have additional ways of communicating their ETAs and statuses to the pickup source. Previously, the notifications were primarily used for deliveries. 

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