Notifications to Order Sources

Aug 24, 2022 | Tips & Tricks

How it Works:

  • Email and text notification messages are now configurable to send to both the source and destination of an order.
    • This means customers awaiting both pickups and deliveries can be alerted.
  • Notifications to the order sources can send at the following times:
    • Predispatch notifications
    • At route start
    • When the driver is “X” minutes away   
    • When the ETA has changed by “X” minutes
    • When the customer is the next stop on the route
  • A backend setting needs to be adjusted in order to send notifications to the order sources. Please contact Elite EXTRA support for setup at (888) 484-8729, opt 3 or at support@eliteextra.com.  

Benefits:

Users who offer pickup services now have additional ways of communicating their ETAs and statuses to the pickup source. Previously, the notifications were primarily used for deliveries. 

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Want to learn more about how to implement these tips & tricks in your Elite EXTRA solution? Contact our team today to discover how Elite EXTRA can further streamline your logistics operations. Fill out the form or contact us from the email or phone number below to start a conversation.

Email Us: support@eliteextra.com

Call us: 1.888.484.8729 (option 3 for support)

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