In a perfect world, fleets would never break down. Deliveries would always be made on time, and heavy-duty trucks would drive like it was the first time they ever hit the road. But this isn’t a perfect world. Breakdowns happen. And thankfully heavy truck parts dealers are there to deliver.
The heavy truck industry is crucial to keeping the supply chain moving, and the dealers who deliver parts to keep them on the road are equally important.
Elite EXTRA’s advanced dispatch management software can help dealers ease their customers’ worry by optimizing routes and expediting deliveries, providing real-time visibility, and offering a chain of custody every step of the way.
Here are a few key features that can be used in heavy parts deliveries (see our Features page for additional features):
Optimized routes are efficient routes, and the first step in streamlining your delivery operations. By using Elite EXTRA’s optimization engine, your routes will be built according to customer time windows, traffic, proximity, customer preferences, and much more. Optimization happens in seconds, allowing you to get your drivers on the road as quickly and efficiently as possible.
Keep your customers informed in real-time with automatic email and text alerts. When the driver leaves for the route, email and text notifications will be sent to your customers with their order information and the driver’s ETA. Your customers can use the tracking link so they know exactly where the driver is and when they’ll arrive.
Truck parts are extremely expensive and you will want to know when they arrived, and that they arrived in good condition. Your drivers, equipped with the EXTRA driver mobile application, can gather electronic signatures or take photos at the point of delivery. All signatures and photos are automatically uploaded to the web where they are attached to proof of delivery or service document in Elite EXTRA.
Full visibility of your drivers and routes is the key to making informed decisions. See your drivers’ locations, speed, and route ETA’s on a live map in Elite EXTRA. Easily change routes on the fly, which are pushed out to the driver’s devices. Additionally, communicate with the driver in real-time with the built-in messaging tool.
Barcode scanning in Elite EXTRA is robust and easy-to-use. Scan invoice barcodes to create an optimized route quickly or have your driver use the scanning feature to verify that they have the right product or service items on their vehicle. At the POD, use the scan verification tool to double-check that the product is going to the right place. Once again, with truck parts being extremely valuable, it’s important to ensure that they’re in the right place.
Select any route, order, or delivery and see the EDS that are available in your area. Visibility of each options’ cost and delivery time allows you to make an informed decision to get your truck part delivered as quickly and cost-effectively as possible. Easily select the preferred external delivery option, and see them in minutes to complete your delivery! Not all truck parts will be a good fit for EDS, but you’ll see the value for smaller parts’ deliveries.
Integration with leading order management systems brings Elite EXTRA’s complete dispatch management system to parts’ distributors. We’re pleased that the industry leaders in the heavy duty space are all integration partners.
The two things that I was not expecting was first; the high level of professionalism and customer service from the EXTRA Team, they have been there every step of the way to get us set up and using the tool to the fullest. Second, the level of visualization with their reporting is something that I have never seen before. I am able to calculate profitability of our routes and deliveries, check the performance of our drivers, and view the level of success and efficiency in which our customers are being delivered. That, as well as the rest of the EXTRA functionality, has worked to become an excellent tool to continue our success.
-Richard Helms Parts Manager Charlotte Truck Center