Using Elite EXTRA’s External Delivery Services for Your Deliveries

Solve your driver shortage and meet strict customer time windows with ease by dispatching orders to integrated crowdsourced fleets such as Lyft or Postmates seamlessly through Elite EXTRA’s External Delivery Services option.

Here’s How it Works:

Elite EXTRA is integrated with a variety of delivery services, as well as courier firms through EXTRA On-Demand, to provide our users with additional options to complete their deliveries.

Simply select an order or route in Elite EXTRA and view all of the delivery options available to you. You’ll be able to compare the different prices and delivery times that come with these options in real-time so you can make the best decision for each delivery. After selecting the delivery option that works best, dispatch the order or route, and get updated notifications about that delivery driver as they do the pick-up and then complete the delivery.

How to Get Started:

Elite EXTRA’s External Delivery Services feature can be turned on within minutes with no setup charges. Simply fill out the form below and we will get in touch with you to setup External Delivery Services on your EXTRA site and to let you know which services are available to you in your area!

If you have any additional questions or concerns about how External Delivery Services will work for you, feel free to contact the Elite EXTRA Sales team at 1-888-484-8729 option 1 or by email at sales@eliteextra.com.

Frequently Asked Questions:

Is there a one-time setup fee to enable this service?
No, there is no setup fee to enable this service.

Can this be used for hot-shot deliveries?
Yes, this is a great option for hot-shot deliveries. It’s also a great option for orders outside of normal delivery hours when a store doesn’t have a driver scheduled.

Can this service be used for pickups?
Yes, it can be used for both deliveries and pickups.

Is there a weight limit for items?
It is suggested to use this service for deliveries up to 50 lbs/package.

Is there a size limit for items?
It is suggested to use this service for items that can fit in a normal sedan.

Can I cancel a delivery from the External Delivery Services?
Yes, before the driver has picked up your order for delivery you can cancel the External Delivery Services request in the dispatch screen. Cancellation fees may apply.

Are there reports available to monitor this service?
Yes, there is an External Delivery Services Report that provides the type of service used, delivery information, and associated cost.

How does billing work?
All charges related to External Delivery Services will be added to your monthly invoice. You will only be charged if you use the service.

Why use the External Delivery Services?
Many companies are struggling to fulfill the increasing demand of consumers to receive products quickly, receive them at home, and provide real-time visibility of the delivery. This, paired with the shortage of delivery drivers, is causing company’s delivery operations to break at the seams. Elite EXTRA’s External Delivery Services gives support to Elite EXTRA customers to call in drivers when they need them - and only pay for the routes that they choose. Full visibility of the delivery to the consumer and the company ensures that the product will be delivered to the right place at the right time. Additionally, any signatures captured, photos taken, or notes entered will be visible to the company as soon as the delivery occurs. This helps businesses to increase revenue without hiring more drivers.