In today’s world, customers have come to expect quick and efficient delivery and pickup solutions. This can present additional challenges to businesses as they struggle to find and pay reliable staff, not to mention the time it takes to coordinate route logistics. Elite EXTRA’s advanced dispatch management software can help dealers ease their worries by optimizing routes and expediting deliveries, providing real-time visibility, and offering a chain of custody every step of the way.
Here are a few key features that can be used in the auto salvage industry (see our Features page for additional features):
Optimized routes are efficient routes and the first step in streamlining your delivery operations. By using Elite EXTRA’s optimization engine, your routes will be built according to customer time windows, traffic, proximity, customer preferences, and much more. Optimization happens in seconds, allowing you to get your drivers on the road as quickly and efficiently as possible.
Keep your customers informed in real-time with automatic email and/or text alerts. When the driver leaves for the route, email and/or text notifications will be sent to your customers with their order information tracking link, which contains the driver’s continuously-updated ETA. Your customers can use the tracking link so they know exactly where the driver is and when they’ll arrive.
Automotive parts can be expensive and you will want to know when they arrive, and that they arrived in good condition. Your drivers, equipped with the EXTRA driver mobile application, can gather electronic signatures and/or take photos at the point of delivery. All signatures and photos are automatically uploaded to your Elite EXTRA website where they are attached to proof of delivery or service documents.
Full visibility of your drivers and routes is the key to making informed decisions. See your drivers’ locations, speeds, and route ETAs on a live map in Elite EXTRA. Easily change routes on the fly, which are read aloud to the driver on their device. Additionally, communicate with the driver in real-time with the built-in messaging tool.
Barcode scanning in Elite EXTRA is robust and easy-to-use. Scan invoice barcodes to create an optimized route quickly or have your driver use the scanning feature to verify that they have the right product or service items in their vehicle. Use the scan verification tool to double-check that the product is going to the right place. Once again, with automotive parts being extremely valuable, it’s important to ensure that they’re in the right place.
Select any route, order, or delivery and see the EDS that are available in your area. Visibility of each option’s cost and delivery time allows you to make an informed decision to get your automotive part delivered as quickly and cost-effectively as possible. Easily select the preferred external delivery option, and see them in minutes to complete your delivery! Not all automotive parts will be a good fit for EDS, but you’ll see the value for those Last Mile deliveries.
Crosstown has now been live on EXTRA since January 1st (2015) and I must say EXTRA has opened my eyes to a whole new world when it comes to the parts delivery process and efficiency. I quickly discovered through EXTRA how inefficient our delivery process was and how many advantages the EXTRA program brought to my department and personnel. EXTRA has provided Crosstown with everything you said it would and more. I am so happy I attended your seminar at Digital Dealer and we connected. Your support team has been awesome and very helpful in every way. As we continue to grow in sales and service, EXTRA will be a key ingredient to our success.
-Scott Saunders Director of Parts Crosstown Auto Centre