In today’s world, customers have come to expect efficiency and ease when ordering products or scheduling service technicians. This can be challenging for businesses, who need to account for staff, salaries, gas, and vehicle maintenance. Elite EXTRA’s advanced dispatch management software can help ease business’ concerns by optimizing routes, expediting deliveries, cutting costs, and providing real-time visibility; offering a chain of custody every step of the way.
Here are a few key features that can be used in delivery and service operations (see our Features page for additional features):
Optimized routes are efficient routes and the first step in streamlining your delivery operations. By using Elite EXTRA’s optimization engine, your routes will be built according to customer time windows, traffic, proximity, customer preferences, and much more. Optimization happens in seconds, allowing you to get your drivers on the road as quickly and efficiently as possible.
Keep your customers informed in real-time with automatic email and/or text alerts. When the driver leaves for the route, email and/or text notifications will be sent to your customers with their order information tracking link, which contains the driver’s continuously-updated ETA. Your customers can use the tracking link so they know exactly where the driver is and when they’ll arrive.
Delivering goods can be expensive and you will want to know when they arrive, and that they arrived in good condition. Your drivers, equipped with the EXTRA driver mobile application, can gather electronic signatures and/or take photos at the point of delivery. All signatures and photos are automatically uploaded to your Elite EXTRA website where they are attached to proof of delivery or service documents.
Utilize the asset scheduler to plan out your drivers’ or service technicians’ days and week in a clean calendar view. Time windows and required stop time are taken into account automatically and will allow your team to see if there will be any conflicts prior to the route start. Once the schedule is complete, easily dispatch the routes to your drivers at the required times.
Full visibility of your drivers and routes is the key to making informed decisions. See your drivers’ locations, speeds, and route ETAs on a live map in Elite EXTRA. Easily change routes on the fly, which are read aloud to the driver on their device. Additionally, communicate with the driver in real-time with the built-in messaging tool.
Barcode scanning in Elite EXTRA is robust and easy-to-use. Scan invoice barcodes to create an optimized route quickly or have your driver use the scanning feature to verify that they have the right product or service items in their vehicle. Use the scan verification tool to double-check that the product is going to the right place. Once again, with parts being extremely valuable, it’s important to ensure that they’re in the right place.
Select any route, order, or delivery and see the EDS that are available in your area. Visibility of each option’s cost and delivery time allows you to make an informed decision to get your items delivered as quickly and cost-effectively as possible. Easily select the preferred external delivery option, and see them in minutes to complete your delivery! Not all items will be a good fit for EDS, but you’ll see the value for those Last Mile deliveries.
Integration with leading order management systems brings Elite EXTRA’s complete dispatch management system to parts’ distributors. We’re pleased that the industry leaders in the product distribution space are all integration partners.
Procede, AutoLogue, CDK, MAM, and many more
“EXTRA has been a game-changer for us when it comes to effectively meeting the delivery expectations of our customers. The ability to track our deliveries in real-time and be proactive in solving a potential problem rather than reacting after the fact has been huge. Being able to tell a customer your part will be arriving at a specific time rather than 'it’s on the way' makes a big difference. Also, the reporting side of the program allows us to set performance goals for our people as well as show customers how we are performing for them.”
- Ryan Samuels Vice President Buy Wise Auto Parts