10. Responsive Dispatch and Tracking - View drivers, orders, and pickups in real-time.
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With easy access to the orders ready for dispatching, the pickups available, available drivers and an active driver’s location, your users have a wealth of information at their fingertips. Our dispatch and driver tracking interfaces are top of their class. With antiquated paper based methods of route planning and dispatch, users spend hours a day sorting through invoices and determining the best orders to group together while trying to be aware of customer locations. With EXTRA, all orders are displayed with the customer location on a map so you know your manifests are optimal; and by grouping orders in the most efficient order, you reduce miles, improve delivery times, and increase customer satisfaction.

9. Fewer Dispatchers – One dispatcher can manage more vehicles, saving you time and money, while increasing deliveries.
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Fewer dispatchers means dollars saved. One dispatcher can easily manage a large volume of drivers with EXTRA, allowing you to deliver more parts per driver, per day in an efficient manner.

8. Easy Communication – Communication between drivers and dispatchers through web-enabled cell phones is simple, cost effective and safe.
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EXTRA communicates route manifests and updates to drivers instantly through their web-enabled cell phones, allowing the dispatcher to spend more time on other tasks and less time on the phone tracking down drivers for updates. When a customer calls, the dispatcher or customer service representative is able to quickly access the driver’s route information and provide a location and ETA. The customer can also use the web portal to view the status of their deliveries, which is updated in real-time from the information sent through the driver’s cell phone at the point of delivery. Safety is of the utmost importance: since the driver is not taking calls from a dispatcher, his focus remains on the road.

7. Real-Time Supply – View orders and pickups to prepare manifests and dispatch instantly – no more waiting.
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No more waiting for orders to be picked to build your manifests. With EXTRA, your orders are instantly available on the screen as they are entered, allowing you to build manifests as orders come in and prepare a manifest for instant delivery or save it for delivery later in the day. EXTRA even allows you to prepare and save a manifest to be dispatched on a different day. With the orders in EXTRA, customers are able to see the status of their delivery orders immediately. Have a busy morning? EXTRA enables a user to quickly build optimal routes for a selection of orders for a specified number of drivers, literally dispatching multiple routes in a matter of seconds.

6. Informative Web Interface – Your customers benefit from an easy-to-use web portal where they can view the status of their orders.
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End customers not only can view their delivery status, e.g. Order Received, Order in Route, but they can also view an Estimated Time of Arrival, or ETA, updated in continuous real-time, down to the minute. If your driver is delayed or running ahead of schedule, your end customer is able to see those ETA’s in real-time, allowing them to better plan their day. Typically an inquiry on delivery status can take five or more phone calls – customer to dealer to dispatcher to driver and back again. The EXTRA web portal can save hundreds of phones calls each day by providing the end customer with access to delivery status through a web portal.

5. Customizable Automated Routing – EXTRA builds optimal routes, while providing flexibility to satisfy priority orders or customers.
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The EXTRA system uses established and proven custom mathematical algorithms for delivery routing and sequence calculations, automatically determining the optimal stop order for a given manifest while still allowing for manual prioritization of stop orders.

4. Reporting on Driver/Job Performance Standards – EXTRA provides standard reports to access information critical to driver and job performance information.
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EXTRA’s reporting doesn’t stop at standard reports that may not suit your needs. EXTRA representatives work with the user on each instance to define reports that provide the information important to the customers needs.

3. Affordable – EXTRA is affordable and gives you the features you truly need, rather than having clunky features that slow the user and the system down.
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With nominal up-front costs and minimal per driver fees, EXTRA is more affordable than other comparable software packages. EXTRA is Software as a Service (SaaS) so there are no local install or maintenance costs involved. Because EXTRA is web-based, there is no additional hardware required and updates are painless. ROI with EXTRA is quick, often in as little as two to three months.

2. Customer Service – Our highly-trained and friendly staff is available to answer your questions and troubleshoot any issues that may arise.
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The EXTRA system is hosted at a state-of-the-art facility that has 24/7 monitoring and support to ensure that your system stays on-line, all the time. Have an EXTRA question, or wondering how something works? Just give us a call, we’re happy to hear from you!

1. Ease-of-Use – EXTRA was developed with ease-of-use in mind for drivers, dispatchers, and customers alike. If you can surf the web, you can use EXTRA.
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Because EXTRA has just the functionality that you need and was designed with your experience in mind, training time is minimal. Most users feel comfortable with the system after just a couple hours of use. The driver interface is designed for the inexperienced phone user and contains only the information a driver needs to complete their deliveries. All driver input on the phone is to be done at the point of delivery when the vehicle is stopped.