Office Trax is a cloud dispatch management tool built exclusively for the office products industry. While it is built on the updated and proven EXTRA platform, distinct enhancements have been added to make it specific to your industry. Easily and automatically grabbing your orders from your ERP or order management system, Office Trax lets you easily dispatch them out – whether next day scheduled routes/runs, or on the fly, same day hot shots. Read on to learn about our real-time GPS tracking, mobile POD functionality, and robust reporting.
Non-invasive print stream capture and virtual printers are employed here to shoot your orders straight from your order management software, right into Office Trax.
Simple - In a matter of minutes, we can get you set up so that your invoices/pick tickets are getting automatically sent to Office Trax. It’s easy, fast, secure, and non-invasive
Real-time - When you send your orders, invoices, or pick tickets to the warehouse for delivery, those orders also get pushed into Office Trax for immediate dispatch.
Complete - Your orders get sent from your order management system to Office Trax exactly how you need them: with route/delivery codes, piece count, every detail you need, and if you have pre-determined routes, we will help you set those up too.
If there is a faster way for your drivers to complete their routes, Office Trax will find it.
This means different things to different organizations, but to us it means efficiency. Whether runs are scheduled, on-demand, skeleton routes, hot shot, or pickups, the bottom line is that Office Trax makes it easy for you to get your drivers out the door immediately, and back in at the end of the day - in the most efficient way possible.
Customizable Automated Routing and Dispatch - Office Trax builds optimal routes, while providing flexibility to satisfy priority orders or customers either on the fly or manually.
Route Codes - If you employ route codes or zoned delivery, Office Trax can auto-build routes based on those codes, and then cut them off how or when you want - by order quantity or delivery time.
Driver Usability - Because no two days are the same, your drivers can have the ability to add/change stops/orders/pick-ups mid-route, depending on what your business demands.
Easy Communication - Communication between drivers and dispatchers through our Android or iOS driver application is simple, cost effective, and safe.
Mobile App - The Office Trax/EXTRA Driver App empowers your drivers keep in contact with dispatch via messaging, report delays and notes, grab signatures, get driving directions, and view the manifest.
High-speed scanning doesn’t have to be high-priced. As high-speed scanning gravitates towards the Android platform, Office Trax is right there, supporting the latest cost-effective technologies, like bluetooth.
Scanning Options - For high-volume scanning needs, Office Trax’s Android app takes care of business. For lower-volume needs, a hardware add-on with Office Trax’s Android app will suit you just fine. Whether via bluetooth or a stand alone unit, Office Trax supports how you scan.
Scan to Manifest - In addition to scanning orders into the warehouse, into hold, onto the truck, at pick-up, and at delivery, Office Trax empowers you to scan a package right onto a manifest.
Better Reporting - Because you’ll be able to scan at every point crucial to your business, Office Trax will be able to report on it, giving you insights into where inefficiencies may be hiding.
When your business requires you to obtain a POD, it has to be quick, and it has to be easy.
Signature Capture - Grab a signature right on your device. That signature then immediately gets affixed electronically to your invoices and documents for email or print on demand functionality, or for electronic filing.
Delivery or Pick-up Scanning - Office Trax is programmed to work on Android high-speed scanners for the times a quick delivery scan is all that’s needed.
Piece Count - Whether manually entered or scanned in, each piece in a stop - whether staying or leaving - will be accounted for, quickly.
POD Documents - Have detailed POD documents automatically sent to a unique customer portal for your clients. Reference those POD documents at any time in your order history.
GPS tracking can do more for you than just tell you where your drivers are.
Real-time ETAs - Know when your drivers will arrive at each stop on the manifest, with GPS signals getting pinged every 10-15 seconds.
Customer Service in Real-time - Whether you want EXTRA to push ETAs to a customer web portal, or just have that available to your service team, EXTRA is setting the pace for integrating real-time with work flow.
Dynamic Route Visualization and Management - EXTRA offers easy visibility of your active and pending routes in a dynamic web map.
Geofencing - Office Trax can automatically account for arrivals and departures of stops with the Geofencing feature. Your drivers’ hands belong on the wheel, and their eyes on the road.
All the functionality a driver needs on one device, with the familiarity of paper based methods.
Routes and Manifests - Dispatch optimally sequenced routes right to a driver’s mobile device - smartphone or tablet.
Cascading Orders - Often times, one address may have orders that go to multiple places - different departments, or different locations in an office park. The driver can easily check and uncheck orders for delivery depending on the customer.
Report delays, capture proof of delivery, enter quantity delivered or picked up, keep your delivery person in the driver’s seat, even outside of the truck.
Compatibility is no problem - Most likely, the devices you may already have will work with EXTRA. If not, our mobile specialists can get you equipped with devices from any major carrier for free, with plans at cost.
At any given time, you can see a snapshot of either a single driver, or pull historical data on any piece of your operation.
Integrated Intelligence - Because EXTRA can integrate with your order management, billing, and CRM systems, you get reporting on nearly every facet of your business.
Robust Reporting - You can drill down to get the details you need to make informed business decisions - exception reporting, order, inventory, driver, sales, management information, and much more.
Map-based Reporting - From historic breadcrumbs-styled reports, to business intelligence that can stand alone, or put into a map-based context.
With clients’ needs liable to change in a flash, you need the flexibility to quickly adapt.
Inexpensive - SaaS is cost-effective by nature - from getting started to ongoing usage, EXTRA is all about efficiency and ROI.
Support - Because your instance of EXTRA is a secure website, if you have questions, we can log into your unique site, see what you’re seeing, and walk you through to a solution.
Lightweight - You don’t need to install anything: servers, hardware, or software. We build you your own EXTRA website, pass along the administration credentials, and when you’re comfortable, you are live.
Flexible - An unparalleled range of functionality and features allows EXTRA to account for just about every way of doing business. We can simply turn on the features you need, and turn off the ones you don’t (at this point in time).
You need more than just software, you need EXTRA.
- Low cost, quick EDI turnaround
- Award-winning service and support on a cloud platform
- Bluetooth telematics and engine diagnostics are coming in early 2015
- Vehicle Maintenance addition is coming in mid-2015